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Knowledgebase : Frequently Asked Questions
After logging in, you can view your ticket as well as the progress made. Details such as who is responsible for the issue and what is being done about it are given. You can also log on to live support if you feel you need immediate responses.
There is a live chat option available if you would like to speak to someone immediately. Simply select the LIVE ONLINE SUPPORT to be connected with one of our operators.
Support center is equipped with a lost password feature.In cases where you forgot the password, simply click lost password and enter the email address you registered with. Your password will be sent to that address.
A ticket is the method of communication used to convey your message to us at Converge Solutions Inc. It can be used for sales queries as well as fault reports. Create a ticket now!
It is necessary to update your ticket to ensure that we (staff) and you (the client) are both up to date with the progress of the issue at hand. e.g. If the task has been completed, any other methods are being implemented, or the priority has been changed...