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Q: How do I create a ticket? A: After logging on to support.convergesolve.com, select “Submit Ticket” (Fig 4).     Select the appropriate category for the ticket (Fig 5)     Enter the description of the issue (F...
Q: How do I Login to Support? A: Enter your email address and password used to register for Support then select Login. (Fig 1) Fig. 1
Q: How do I register for Support? A: After logging on to support.convergesolve.com, select register and fill in the necessary information as shown in Fig 2. This information will now be used to log in to this support system. Ensure that the security code...
Q: How do I update a ticket? A: Tickets are updates so that both you and staff are aware of the progress of any ticket. In order to update it to reflect these changes, log into the system then view the ticket in question.  The necessary de...
Q: If I do not want to create a ticket, how else do I contact support? A: The live chat option is also available with this support system.             Fig 1 Select the appropriate category of your issue or inquiry (Fig 2)       After selecti...
Q: How do I view a ticket? A: After logging on to support.convergesolve.com, select “View Tickets” ( Fig 1). A list of the tickets you have submitted will appear along with its progress details. (Fig 2) Fig 1 Fig 2